Jan 24
My wife wanted this set for Mother’s day and such decided to order it a week or so ago. It arrived today. We unpacked it and read over the care instructions, etc. Just moments ago she decided to boil some eggs in the small deep sauce pot. Moments into the boil we hear this sizzling and popping coming from our ceramic stove top and there is a leak coming from the handle where it’s riveted to the pot making filling the pan any deeper than where the handle attaches impossible. Despite it being a Saturday I tried the 800-214-8369 customer relations number at the bottom of the LIFETIME LIMITED WARRANTY card to see if by some small miracle a person might answer. NOPE. The recorded announcement began with how the rebate company the manufacturer used has filed for bankruptcy and that they were sorry for any inconveniences. Eventually I ended up with an option to select for warranty work if you felt you received a defective product..hmmm, you think. They give you an address and I have to assume we must pay to ship the defective item back to them. Nothing is stated about shipping cost reimbursement. Later in the recording there was an option to speak to a customer service representative, selecting that option led to yet another recording that the offices were closed. It appears there is a quality control issue with this set based on other reviews and it doesn’t appear rebates will be honored. Not the best first impression of our Rachael Ray product. We’ll test the rest of items for leaks and if this is the only one leaking we’ll request a new pot be sent out with a prepaid shipping label to send the defective one back, otherwise the entire set is going back. HUGE INCONVENIENCE!!!
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January 24th, 2010 at 7:58 pm
I got this set for Christmas and was so excited. I did all my research and knew what I was getting into with Stainless Steel. I don’t have any problems with clean up with this set, just soak it a little or wash immediately after cooking and no problems. It still looks beautiful today. However, like the others my small pot leaks at the rivets in the handles. Now unlike the others my set came with no “instructions” or information about the manufacturer. So I had to research with Amazon’s help how to send it back for warranty coverage. Meyer Corporation is the name of the company who holds the warranty. Now I sent this back at /the end of Feb. and they were recieved on 2/24/09 and I have not heard from the company yet. I submitted a help ticket about this on Monday of this week, I was told within two days I would have a response. Today is Thursday and no response. I wish there was a way for Rachel to know what kind of Customer Service her fans were recieving for her manufacturers. Anyway, other than I am now down 1 pot I love this set. I wish I could have gotten satisfaction from the warranty dept. and then I wouldn’t have a complaint.
January 25th, 2010 at 8:27 pm
I ordered this same set from JCPenney in January 2009 for $200 including shipping. Fortunately, I had about $180 worth of gift cards that needed to be used. I love everything about this set, especially the grippy handles. They are wonderful! I wasn’t too sure, at first, whether I really wanted a nice set of pots and pans that had orange handles but it hasn’t bothered me one bit. (I would have preferred blue or black or most any other color.) When I bought these at Penney’s, I had five prerequisites: silicone handles, a thick double bottom, stainless steel, no non-stick, and clear lids. This was the only set I could find that met my needs. These pans have a nice, thick bottom that I have noticed takes a longer time to heat up than most. However, the plus side to that is the heat is very even, once it gets hot. Things do have a tendency to stick, especially in the skillets, but if you use a little Pam spray or olive oil and then soak the pan, you will have NO trouble at all getting the pan sparkling clean again without scrubbing. The two skillets are nice sizes but I do keep one large 13″ skillet around from a different set that is non-stick. The big one is perfect for one-skillet dinners or breakfasts and the two frying pans that came with this set just aren’t large enough for that. This set is very well made and I expect to have it for a long time. If I had any complaints about it, the only two things I can think of are the color of the handles and the fact that one of my smaller pots leaks around where the handle is attached to the pot (only when it’s cold). I left it on my counter with water in it one day and it left a puddle. The huge pot is terrific! I love the size and can make enough soup to freeze half of it if I want.
I love this set and would recommend it VERY highly.
January 26th, 2010 at 7:36 pm
I purchased these pans, which I love back Nov 2008. It is May 2009 and I’m still waiting for the $20 rebate. I call the company and each time I’m told it is being sent on a date that is in two weeks. I’ve now been told this 6 times. I have until May 17, this time.